Bilingual Public Benefit Supervisor

About the role

Supervises the day-to-day task functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities. Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present.

Job Competencies

• Decision Making: Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Courage: Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
• Influencing: Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
• Coaching & Developing Others: Partners with individuals and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth.
• Emotional Intelligence: Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
• Creating an Inclusive Environment: Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Essential Job Functions

• Monitors staff account level work outcomes to ensure productivity and quality standards are maintained.
• Monitors workflow and action planning for successful KPI measures.
• Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs.
• Assists Manager or Director with staff time & attendance compliance.
• Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners.
• Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.
• Ability to travel when needed.

Employment Qualifications

• Minimum experience: 2 years’ experience interacting with patients regarding hospital financial issues.
• Skills: Superior customer service skills and ability to communicate with all levels effectively. Accustomed to substantial computer use and possesses a strong ability to multi-task required.
• AI proficiency: Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, including exploration, experimentation, and application of AI.
• Language: Bilingual proficiency in Spanish and English.
• Education: High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.
• Certification: CRCR within 9 months of hire.

Pay

This position pays between $52,100.00 and $65,125.00 based on experience.