Bilingual Preferred Branch Service Manager-Taylorsville

About the role

As the Branch Service Manager, you will create an environment for you and your team to succeed in the community by offering clients and neighbors the products and services they need to build a better financial future. This role manages branch service, sales, and operations functions to achieve the branch’s strategic goals in coordination with a Branch Manager. You will be part of a team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients, with limitless possibilities for success.

Responsibilities

• Make substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
• Train, coach, and mentor employees.
• Resolve client service issues, complex complaints, and questions.
• Direct the work of managed employees, including recommending promotions, handling complaints, disciplining employees, and determining task approaches.
• Monitor and implement legal compliance measures, ensuring the branch adheres to bank policies, procedures, and safety standards.
• Provide sales leadership through personal production and oversight of sales and service tasks.
• Perform approvals and overrides within your authority.
• Plan long- or short-term operational, sales, and customer experience goals.
• Investigate operational issues, loss, fraud, and resolve complex or significant matters on behalf of the company.
• Represent the branch in handling complaints, arbitrating disputes, or resolving grievances.
• Perform other duties as assigned.

Requirements

• High school diploma required.
• 2+ years of experience in retail banking, sales, new accounts, customer service, loan processes, or directly related experience.
• Bilingual in Spanish and English preferred.
• A combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Knowledge of lending processes and procedures.
• Strong customer service, relationship-building, sales, and management skills.
• Ability to handle various client concerns and problems.
• Good verbal and written communication skills.
• Proficiency in computer programs such as word processing and spreadsheets.
• Ability to set and maintain high-quality work standards.
• Leadership ability and effectiveness in dealing with people in various roles.
• Excellent problem-solving and communication skills.

Benefits

• Medical, dental, and vision insurance starting on day one.
• Life and disability insurance.
• Paid parental leave and adoption assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid training, Paid Time Off (PTO), and 11 paid federal holidays.
• 401(k) plan with company match and profit sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.