Branch Manager 3 - Taylorsville Road Kroger Office

About the role

The role involves leading and managing branch(es) to ensure goals are met while ensuring compliance with banking laws and regulations. The primary responsibility is to coach, develop, mentor, and train team members, and to provide direction and recommendations to customers.

Responsibilities

• Demonstrate and ensure an excellent customer experience reflective of U.S. Bank culture and core values.
• Lead and manage branch(es) to meet goals and comply with banking laws and regulations.
• Coach, develop, mentor, and train team members.
• Provide direction and recommendations to customers regarding financial resources and products/services.
• Act as a leader for customer experience, motivate and direct the team, expand the customer base, and promote U.S. Bank products and services in the local market/community.

Requirements

• Thorough product/service knowledge and understanding of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
• Demonstrated success in retail sales environment.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.

Skills

• Adaptive Coaching: Adjusts coaching style and approach based on individual needs, skills, and motivations.
• Conflict Resolution: Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems.
• Accountability: Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability.
• Influence: Persuades, inspires, and guides others to support ideas, decisions, or initiatives.
• Critical Thinking: Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion.
• Priority Setting: Assesses tasks and responsibilities, focusing on critical and impactful activities.
• Relationship Management: Establishes, maintains, and grows positive and productive connections with others.
• Business Insights: Drives the team with business, services, products, digital, and policy knowledge.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law