Bilingual Pre-Admit Specialist

About the role

This full-time position is responsible for navigating clients through various systems and into the appropriate level of substance use disorder (SUD) treatment. The role manages access into SUD services within a network of providers for both SSP residential and withdrawal management. It requires proficient computer skills to document and bill in Electronic Health Records, collaboration with a team of managers and counselors to implement evidence-based approaches, and consistent support for participants’ successful entry into treatment services.

Responsibilities

• Collaborate with referring parties daily to collect data on eligible ASAM Brief Screening recipients and coordinate intake dates.
• Transcribe, monitor, and report all ASAM Brief Screening data to maintain contract requirements.
• Connect with referring parties to coordinate prescriptions so client medications are sent to the appropriate pharmacy utilized by each program.
• Check with referring partners about care or follow-up needed for acute or chronic medical conditions, mobility issues, current withdrawal status, or other medical discharge orders related to continuity of care.
• Coordinate program intake time and dosage times for clients receiving methadone to ensure clients dose prior to leaving jail facilities and can coordinate with Janus methadone for continued dosage.
• Communicate and coordinate with the mental health team to provide complete wrap-around services and additional support for client success.
• Complete ASAM Brief Screenings over the phone, via telehealth, or in person.
• Connect eligible clients to Santa Cruz Medi-Cal to fund treatment.
• Refer clients to the appropriate level of care based on ASAM brief results.
• Document assessment, care coordination, and referrals in the electronic health record.
• Answer phones, check benefits, and schedule assessments for both SSP residential and withdrawal management.
• Coordinate with various community partners to avoid duplication of services and explore appropriate treatment placement.

Requirements

• Bilingual (English/Spanish) required.
• Experience working with co-existing conditions (SUD and Mental Health).
• Experience performing assessments, writing clinical summaries, and treatment plans.
• Demonstrated skills and understanding of effective treatment of addiction and recovery.
• In-depth understanding of the ASAM assessment and corresponding Level of Care.
• Commitment to the goal of empowerment of low-income, incarcerated persons from diverse backgrounds.
• Background and understanding of trauma-informed care preferred.
• Background and understanding of Motivational Interviewing preferred.
• Computer literate in Microsoft Word, Outlook, Avatar, ARMS, and Excel (training available).
• Demonstrated ability to organize and prioritize activities.
• Demonstrated problem-solving, conflict resolution, and crisis intervention skills.
• Demonstrated ability to use good judgment and decision-making.
• Ability to work both independently and collaboratively.
• Organizational ability to keep accurate records.
• Willingness and ability to give and follow directions.
• Demonstrated ability to maintain clear professional and personal boundaries.

Benefits

• Medical and dental insurance for full-time employees and their families.
• Acupuncture and chiropractic coverage as part of a holistic health approach.
• 403(b) retirement plan for secure retirement savings.
• 11 vacation days, 15 paid holidays, and 12 sick days (pro-rated for part-time positions).

About Us

At Encompass Community Services, we provide our community with a wide range of services related to family and social well-being, behavioral health, housing, and more. Every day, we work to make health, education, and housing more equitable for all people in Santa Cruz County. For over 50 years, our work has touched generations by helping people access education, rebuild relationships, restore their health, and regain dignity.