Bilingual Pharmacy Customer Care Representative Onsite

About the Role

Village Lane Pharmacy, a growing mail-order pharmacy in Colleyville, TX, serves patients across 38 states with customized therapies in hormone replacement, weight management, wellness, and compounded medications. As a Bilingual Pharmacy Customer Care Representative, you will be a key connection between the pharmacy and patients, answering questions, solving problems, coordinating patient needs, and ensuring every interaction is helpful, professional, and personal.

Schedule & Work Environment

• $22.00/hour
• Full-time, onsite in Colleyville, TX
• Monday – Friday, 7:00 AM – 4:00 PM
• No late nights or weekends
• Two weeks of paid onsite training provided
• Fast-paced, team-oriented environment

Responsibilities

• Answer incoming patient calls, texts, and messages with professionalism and positive energy
• Assist patients with questions regarding prescriptions, orders, appointments, and pharmacy services
• Schedule and coordinate patient appointments within the EHR system
• Help resolve patient concerns and identify the appropriate next steps
• Route clinical or pharmacy-related questions to the appropriate team member
• Accurately document patient interactions within the CRM and EHR systems
• Provide clear, compassionate, and professional communication in both English and Spanish
• Support administrative and pharmacy operations as needed
• Deliver customer experiences that make patients feel heard, valued, and taken care of

Required Qualifications

• Fluent in English and Spanish — spoken and written
• 1+ year of high-volume call center experience
• At least 1 year of experience working with CRM or EHR software
• High school diploma or GED required (candidates must have a copy or clear photo available to submit upon accepting an offer)
• Strong verbal and written communication skills
• Excellent attention to detail and organization
• Ability to multitask and stay composed in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Professional, positive, and patient-focused attitude
• Comfortable learning new technology and systems
• Must successfully complete a routine criminal background check

Benefits

• Medical, Dental & Vision Insurance
• Short-Term Disability
• Long-Term Disability
• $50,000 Life Insurance Policy
• 401(k) with up to 5% company match
• Paid Time Off with annual increases
• 6 Paid Holidays
• Tuition reimbursement after 6 months of full-time employment
• Employee service discounts for you and one family member
• Professional development and advancement opportunities
• Growing pharmacy with opportunities for advancement
• Meaningful work helping patients across the country

This response is AI-generated, for reference only.