Bilingual Customer Care Representative
Location: Remote | Job Type: Full-time
About the Role
At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.
Benefits
- Medical, dental, and vision coverage from day one
- Paid Time Off, including holidays
- Career growth opportunities and tuition reimbursement (up to $5,000/year after 6 months)
- Comprehensive paid virtual training
Responsibilities
- Handle inbound customer calls and/or e-mails with empathy and professionalism
- Resolve issues, answer questions, and provide proactive solutions
- Document interactions and follow up as needed
- Participate in special projects and adapt to evolving priorities
- Deliver a WOW experience on every call—customers should hear your smile
Note: This role does not involve cold calling, sales, or contract upgrades.
Requirements
- Bilingual fluency in Spanish and English (required)
- High school diploma or GED
- Customer service experience (call center, insurance, or banking preferred)
- Strong communication, listening, and problem-solving skills
- Ability to multitask using technology in a fast-paced environment
- Reliable high-speed internet (25 Mbps down / 6 Mbps up)
- Quiet, distraction-free home office setup
Qualifications
- 2+ years of customer service experience (preferred)
- Prior remote work experience (preferred)
Schedule
- Full-time, 40 hours/week
- Shifts may vary and include weekends and holidays
- Must be available to work as late as 9 PM EST
- Periodic shift bids determine schedules based on business needs
Pay
Competitive pay with shift differentials for nights and weekends. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Work Environment
Assurant’s unique culture is a key reason talented people choose to join us. Named a Best/Great Place to Work in 14 countries and awarded Fortune’s America’s Most Innovative Companies recognition, we bring together top talent globally. Our culture, The Assurant Way, is defined by a passion for service, practical innovation, and a willingness to take chances.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant partners with leading brands to deliver innovative solutions, including mobile device protection, extended service contracts, vehicle protection, renters insurance, and specialty insurance products.