BILINGUAL Customer Care Representative

About the role

Amplifon Americas, parent company to Miracle-Ear, a world leader in hearing health care, seeks a Bilingual Customer Care Representative to join their team. The ideal candidate should have experience in call center, telemarketing, or high-volume sales, and be passionate about providing outstanding customer service.

Responsibilities

• Conduct outbound calls with existing and prospective clients to schedule appointments with Miracle-Ear's Hearing Care Professionals.
• Drive marketing campaigns by being the first point of contact for customers engaged through various marketing channels and capturing customer data.
• Educate customers on Miracle-Ear programs, products, and services and resolve client inquiries.
• Maintain accurate customer records and update as necessary.
• Develop client rapport by providing best-in-class client experience for a diverse customer base.
• Provide other duties as required, which may include reception support, admin support, Clinic support, and basic invoicing.

Qualifications

• Bilingual in both English and Spanish
• 1+ years of experience in high-volume sales, call center environment, or telemarketing
• A high school diploma or equivalent required
• Experience with Microsoft Office and comfort with technology
• Excellent verbal and telephone communication skills
• Able to type while listening attentively while on the phone
• Strong interpersonal skills that allow effective working relationships with a range of clients, colleagues, and vendors
• Strong problem-solving and organizational skills

Preferred Experience and Skills

• Experience in sales, marketing, or the healthcare industry

Benefits

• $16/hour plus incentives
• Health Insurance: Medical, dental, vision
• Paid Time Off, Paid Holidays
• 401K Plan
• Opportunities for growth within the department and company

About Us

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we've developed a deep understanding of how to care for customer needs and take pride in improving every customer's quality of life. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

Contact Information

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.