Bilingual Part Time Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success.

About the role

As a Part Time Teller within PNC's retail organization, you will be based in San Antonio, TX, at the Culebra Commons branch. Bilingual (Spanish) preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. This position does not provide sponsorship for employment visas or participate in STEM OPT.

Responsibilities

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers on alternatives available for their financial needs.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC employees are expected to be customer-focused, managing risk while aligning with the company’s values and Enterprise Risk Management Framework.

Qualifications

• No university/college degree required; a high school diploma, GED, or comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Prior experience is not required.

Preferred Skills

• Accountability
• Banking knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for part-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options
• Employee life insurance
• 401(k) with PNC match, pension, and stock purchase plans
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• A robust wellness program with financial incentives
• Parental leave
• Up to 11 paid holidays each year
• 7 occasional absence days each year (unless otherwise required by law)
• Vacation time accrual based on hours worked (including overtime) in the current calendar year, usable after 90 days of service