Bilingual Medical Secretary

About the role

The New York Foundling helps children and families navigate through and beyond foster care, supports families struggling with conflict and poverty, assists individuals with developmental disabilities, and provides access to quality health and mental health services. This role ensures efficient front-office operations and patient experience by managing scheduling, registration, insurance verification, and communication processes in alignment with the organization’s mission to provide accessible, high-quality care for vulnerable populations.

Responsibilities

• Greet patients and visitors, manage check-in/check-out, and ensure accurate registration, achieving 100% accuracy and completing check-in within 5 minutes per patient.
• Schedule, confirm, and manage patient appointments using the clinic’s system, optimizing provider schedules and maintaining a 95% appointment confirmation rate.
• Coordinate specialty referrals, obtain prior authorizations, and ensure documentation is sent, completing 100% of referral tasks within 3 business days.
• Verify insurance, explain billing procedures, collect co-pays, and resolve inquiries, maintaining ≥ 98% accuracy and processing payments within 1 business day.
• Answer and manage phone calls, emails, and other communications, resolving or routing ≥ 90% of inquiries on first contact and responding within 1 business day.
• Maintain and update patient records in compliance with HIPAA, achieving zero confidentiality breaches and 100% adherence during audits.
• Provide excellent customer service by addressing patient needs and managing flow, maintaining wait times under 15 minutes and achieving ≥ 90% patient satisfaction scores.
• Perform clerical tasks such as faxing, scanning, and data entry, completing ≥ 95% of tasks within designated timelines and supporting medical staff as needed.

Requirements

• High school diploma or equivalent; medical office training or certification preferred.
• 1+ year in a medical office or healthcare setting.
• Proficiency in scheduling systems and insurance verification.
• Familiarity with electronic medical records (EMR) systems, appointment scheduling software, and basic office equipment.
• Competence in using Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of HIPAA and patient confidentiality standards.
• Ability to address and resolve patient concerns, manage unexpected situations, and coordinate effectively with other departments.
• Strong communication and organizational skills.
• Mission-driven, detail-oriented, empathetic, and committed to serving diverse populations.

Pay

Salary range: $21.31 per hour (Education Additive: $2.09; Bilingual Additive: $1.92).