Bilingual Medical Assistant

About the role

As a Medical Support Specialist (MSS) at Concentra, you will be a vital member of our patient care team, playing a crucial role in providing exceptional care. You will perform routine medical and testing procedures under direct supervision of the treating clinician and support other areas of the facility, including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care in a fast-paced environment, ensuring every patient receives quality clinical care and an excellent patient experience.

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and performing required or requested ancillary testing such as vaccines, injections, phlebotomy, pulmonary function tests (PFTs), audiogram testing, and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed
• Prepare and assist clinicians with procedure set up and injury care
• Apply bandages, dressings, and splints as ordered by the treating clinician
• Dispense medications and durable medical equipment (DME) as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment, medical devices, and testing processes
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected
• Assist with patient flow and volume in partnership with center leadership
• Keep patients informed of expected wait times during all aspects of the center visit
• Perform clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training, including monthly clinical competency training

Qualifications

• Education: Vocational/Technical/Business School Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Skills

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear and professional manner
• Teamwork focus with peers and center leadership; ability to maintain working relationships with all levels of colleagues
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications
• Conversational fluency in both English and Spanish preferred

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.