Bilingual Marketing Operational Specialist

Jacoby & Meyers, the nation’s pre‑eminent consumer‑focused law firm founded in 1972, is seeking a bilingual Marketing Operational Specialist to join its remote team. The role involves client outreach, coordination with attorneys, and supporting operational initiatives.

Pay

$20‑26 per hour

Schedule

Full‑time, fully remote with flexible schedules.

Responsibilities

• Conduct outbound calls to clients to understand their current situation.
• Offer clients a clear overview of the firm’s commitment and the benefits of continued representation.
• Build rapport by actively listening and addressing concerns with empathy and professionalism.
• Collaborate with the client’s case handler or attorney to obtain case updates and background information before outreach.
• Identify and escalate unresolved client issues to the appropriate department for prompt resolution.
• Work with the Client Advocate and Operations team on initiatives to improve the overall client experience throughout the case lifecycle.
• Assist the Turn‑Down team with additional tasks and projects as needed to support day‑to‑day operations.

Qualifications

• Prior personal injury experience and thorough knowledge of personal injury law case progression.
• Excellent listening skills and ability to de‑escalate volatile situations.
• Strong verbal and written communication skills, especially when interacting with emotionally labile individuals.
• Proven ability to communicate and collaborate effectively with other departments.
• Strong problem identification and problem‑solving skills.
• Fluent Spanish speaker.
• Knowledge of internet software, spreadsheet software, and word processing software.

Benefits

• Flexible schedules.
• Medical, dental, vision, and pet insurance.
• 401(k) with company match.
• Company‑paid life insurance and AD&D coverage, plus voluntary life insurance.
• Short‑term and long‑term disability.
• Employee assistance and travel assistance programs.
• Paid time off, paid sick time, and paid holidays.
• Health FSA and dependent care FSA.
• Accident insurance.
• Commuter transportation incentive.
• Cell phone and internet stipend.
• Fully‑paid parking.
• Learning and development programs.