Bilingual Mandarin Sales Support

We are seeking a detail-oriented professional to support U.S. sales operations within the FMCG and food and beverage production industry. This role serves as a key connection point between sales, customers, distributors, retailers, brokers, logistics partners, and internal supply chain teams in a stable, team-focused environment.

About the role

This direct-hire opportunity in City of Industry, CA, is ideal for a sales support, customer service, or account coordination professional who enjoys organizing orders, communication, and account activity in a fast-paced consumer products environment. The role offers exposure to retail, wholesale, distributor, and Asian grocery channels, with opportunities for long-term career growth while supporting market expansion, product launches, and operational excellence.

Responsibilities

• Manage order entry, pricing verification, shipment tracking, backorders, claims, shortages, and delivery appointment coordination.
• Support U.S. retail, wholesale, distributor, broker, and Asian grocery channel accounts with day-to-day sales operations needs.
• Maintain accurate customer files, pricing forms, item setup sheets, vendor portal information, trade support documents, and account requirements.
• Assist with product launches, sample shipments, trade show preparation, promotion tracking, retail displays, and marketing materials.
• Prepare sales reports, inventory reports, meeting materials, agendas, action item tracking, onboarding support, and travel-related administrative tasks.
• Communicate updates clearly across sales, logistics, supply chain, overseas teams, customers, and external partners using email, Teams, WeChat, and related tools.

Requirements

• Bachelor’s degree required.
• 3 to 5 years of experience in sales support, account coordination, customer service, or a similar business support role.
• Experience supporting order management, purchase orders, invoices, pricing, deductions, claims, shortages, or sales reports.
• English fluency and bilingual proficiency in Mandarin or Cantonese required.
• Strong Microsoft Office skills, including advanced Excel proficiency.
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities across departments.
• Strong written and verbal communication skills with the ability to follow up quickly and professionally.
• Comfortable working in a fast-paced environment with internal teams, external partners, customers, distributors, and logistics providers.

Preferred Qualifications

• Experience in FMCG, food and beverage, CPG, grocery, import/export, or retail distribution.
• Familiarity with imported CPG or food products such as instant noodles, ready-to-drink beverages, snacks, sauces, and related grocery items.
• Understanding of PO processing, case packs, pallet counts, lead times, item setups, promotions, and retail account requirements.

Pay

Salary range: $60,000 to $80,000 annually, depending on experience.

Schedule

Monday through Friday, standard business hours.

Benefits

• Major medical, dental, and vision insurance.
• 401k retirement plan.
• Statutory sick pay where required.