Bilingual Intake Specialist-Substance Use Disorder Residential

About Us

At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 50 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

About the Role

This full-time position is responsible for performing clinical assessments to determine the appropriate level of care for individuals seeking treatment for substance use disorder (SUD) and other co-existing conditions. This position will manage access into SUD services, use the Electronic Health Record / Avatar and ARMS, and work with a team of managers and counselors to implement, maintain, and evaluate relevant, evidence-based approaches. The role provides consistent support for participants’ successful entry into treatment services and supports the Encompass Substance Use Disorder facilities in Santa Cruz and Watsonville.

Responsibilities

• Provide screening, assessment, and intake using ASAM ALOC.
• Oversee referral flow and all access processes into SUD services.
• Respond to and document program and participant issues in a clear and timely manner.
• Perform administrative and clerical duties necessary to the position.
• Provide health and Medi-Cal outreach, information, referral, eligibility, access assistance, planning, and indirect coordination activities.
• Perform outreach activities related to intake services for Encompass SUD programs as needed.
• Provide support and redirection to participants as needed.
• Provide transportation to intake appointments and other necessary coordinated services.
• Screen and assess individuals that are currently incarcerated.

Qualifications

• Experience working with co-existing conditions (SUD and Mental Health).
• Experience performing assessments, writing clinical summaries, and treatment plans.
• Demonstrated skills and understanding of effective treatment of addiction and recovery.
• Bilingual (English/Spanish) required.
• In-depth understanding of the ASAM assessment and corresponding Level of Care.
• Commitment to the goal of empowerment of low-income, incarcerated persons from diverse backgrounds.
• Background and understanding of trauma-informed care preferred.
• Background and understanding of Motivational Interviewing preferred.
• Computer literate in the following software preferred (training available): Microsoft Word, Outlook, Avatar, ARMS, Excel.
• Demonstrated ability to organize and prioritize activities.
• Demonstrated problem-solving, conflict resolution, and crisis intervention skills.
• Demonstrated ability to use good judgment and decision-making.
• Ability to work both independently and collaboratively.
• Organizational ability to keep accurate records.
• Demonstrated ability to maintain clear professional and personal boundaries.

Benefits

We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment.

• Medical and dental insurance plan for full-time employees and their families.
• Acupuncture and chiropractic coverage, embracing a holistic approach to health.
• 403(b) retirement plan for a secure future.
• 11 vacation days, 15 paid holidays, and 12 sick days (pro-rated for part-time positions).