Bilingual HR Preboarding Specialist

About the role

The Bilingual Preboarding Specialist plays a crucial role in facilitating a smooth onboarding process for new hires at Avis Budget Group. This position requires strong customer service skills, excellent communication abilities, and the ability to work independently while contributing to a collaborative team.

Responsibilities

• Facilitate pre-hire welcome calls with new hires to explain onboarding steps and expectations.
• Process I-9 documentation in Workday, ensuring compliance with all requirements.
• Aid new hires with accessing Workday, Workjam, and UKG, including login support and troubleshooting.
• Review and explain training requirements, including a suggested timeline for completion.
• Respond to new hire inquiries through a case management system, documenting and escalating issues as needed using appropriate processes.
• Research and resolve onboarding-related issues in a timely and professional manner.
• Handle multiple onboarding tasks simultaneously, prioritizing according to urgency.
• Work independently on routine responsibilities while supporting broader HR team goals.
• Actively contribute to improving HR services, processes, and procedures to enhance employee satisfaction and performance.
• Maintain compliance across all assigned HR shared service processes.
• Navigate and utilize HR systems, including the Employee Portal, Self Service tools, Knowledge Base, and Case Management platform.
• Meet service level agreements for task completion and support response times.

Requirements

• Minimum of a high school diploma; additional education is a plus.
• At least 1 year of customer service experience, preferably in an HR or support setting.
• Workday experience is preferred but not required.
• Excellent oral and written communication skills to effectively assist and support new hires.
• Strong problem-solving and customer service skills.
• Exceptional organizational skills for tracking, documenting, and managing multiple cases.
• High attention to detail and commitment to accuracy.
• Ability to work independently while contributing to team success.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, etc.).

Qualifications

Qualified candidates should demonstrate a passion for providing exceptional service and a commitment to continuous improvement within the HR field.

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Attention to detail
• Problem-solving skills
• Microsoft Office proficiency

Benefits

• Access to medical, dental, vision, life, and disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Pay

Compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Schedule

The schedule for this position is flexible to accommodate the needs of the team and the individual.