Bilingual Hospitality Professional

Job Summary

The Restaurant Store, operated by Clark Associates, is a leading provider of restaurant supplies and equipment across Pennsylvania, Maryland, Delaware, and New Jersey. Known for its extensive inventory and exceptional service, The Restaurant Store offers a wide range of products and services to meet the needs of busy restaurateurs.

Responsibilities

• Communicate with Spanish and English-speaking customers via phone, email, and in-person regarding order status and available products
• Provide friendly, efficient, and accurate solutions to customer inquiries with the goal of fostering customer loyalty and increasing sales
• Listen to and analyze customer issues, investigate problems, and develop strategic solutions in both English and Spanish
• Ensure customers receive the most up-to-date information about their orders
• Communicate product or service issues to the Customer Solutions department and other relevant departments as needed
• Foster a positive, professional team environment by maintaining a positive attitude
• Be flexible and adaptable to changes as the company grows
• Take initiative to improve processes and contribute to the company's success
• Guide customers through the online shopping process and provide product assistance

Physical Requirements

• Standing and walking up to 9 hours per day
• Regular use of hands for simple grasping and fine manipulations
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the ability to lift, carry, push, or pull up to 50 lbs

Experience

Work experience in a related field is preferred but not required. Relevant skills and experience are valued alongside alignment with our core values.

Education

This role does not require a degree. However, we consider relevant skills and experience above all else.

Desired Traits & Skills

• Show passion for helping restaurateurs grow their businesses
• Demonstrate the ability to learn and solve problems while managing multiple tasks
• Work well independently and as part of a team
• Have a strong work ethic
• Provide excellent communication and interpersonal skills
• Have ambition to excel in a fast-growing company
• Willing to work a hybrid schedule with at least two office days per week at our corporate campus

Benefits

• Medical
• Vision
• Dental
• Paid Time Off
• Maternity Leave
• Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
• On-Site Fitness Centers
• Dog-friendly Offices