Bilingual Healthcare Customer Service Representative - 2nd Shift

About Our Client:The organization operates within the healthcare customer service and billing industry, addressing challenges related to insurance inquiries, patient billing, and payment processing. It supports healthcare providers and patients by managing communications and resolving billing and financial assistance questions efficiently. The team operates in a high-tech, fast-paced environment serving a broad client base through inbound and outbound call management. About the Opportunity:The BILINGUAL HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE - 2ND SHIFT plays a key role in managing healthcare billing inquiries and payment arrangements. This position directly impacts the organization by ensuring clear communication and resolution of insurance and billing issues, contributing to improved customer satisfaction and financial outcomes. The role is essential for maintaining compliance and delivering support in a team-oriented, deadline-driven environment. Responsibilities:Handle inbound and outbound calls to resolve billing and payment issuesRespond professionally and thoroughly to patient and account holder inquiriesSecure payments or payment arrangements on behalf of clientsFollow client-specific protocols and policiesInvestigate and respond to client enquiries as requiredEnter and monitor payment arrangementsComply with FDCPA, FCRA, HIPAA, and other applicable laws Requirements:Minimum 1 year experience in call center or customer service roles involving public contactPreferred knowledge of medical terminology, patient billing, healthcare insurance, or administrationAbility to perform in a fast-paced, deadline-oriented environmentStrong organizational skills with multitasking capabilityFlexibility to work evenings and Saturdays as neededAbility to collaborate effectively within a teamBilingual skills to support bilingual callsBroadband internet with hard-wired connection (minimum 40 mbps download, 5 mbps upload)Camera use required during training and as directed during shifts Pay Range and Compensation Package:Bilingual: $18.00/hr plus shift differential ($1.00 to $2.00/hr depending on shift)Non-bilingual: $16.00/hr plus shift differential ($1.00 to $2.00/hr depending on shift)Opportunity for quarterly performance increases up to an additional $2.00/hr within the first 12 months Benefits & Perks:Health, dental, vision, life, and disability insurance401(k) plan with employer matchHealth Savings Account and Flexible Spending Account optionsPaid time off starting at 90 daysAnnual profit sharingSeven paid holidays including major US holidaysFamily-friendly eventsWellness programs and gym reimbursementEquipment and technical support provided Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.