Bilingual Healthcare Customer Service Representative - 2nd Shift

Role and Responsibilities: The Remote Bilingual Healthcare Customer Service Representative handles inbound and outbound calls in a high-tech environment to resolve insurance, billing, and payment inquiries. Key duties include making and answering client calls, resolving billing issues, obtaining payments or payment arrangements, responding to client requests professionally, monitoring payment plans, and adhering to relevant laws such as HIPAA and FDCPA. The role requires following client-specific protocols, investigating inquiries, and providing clear explanations to patients or account holders. Qualifications and Skills: Candidates should have at least 1 year of experience in a call center or customer service role involving public contact. Knowledge of healthcare terminology, billing, and insurance is preferred. Strong organization, multitasking abilities, and flexibility for various schedules, including evenings and Saturdays, are essential. Bilingual candidates will support bilingual calls. Technical Requirements: Reliable broadband internet (minimum 40 Mbps download, 5 Mbps upload), wired connection, and cameras are required for training and ongoing shifts. Compensation and Benefits: Compensation varies based on language skills and shift differentials, with opportunities for quarterly performance increases. Benefits include health, dental, vision, life insurance, 401(k), paid time off, holidays, wellness programs, and equipment support. Additional Details: The position offers a team-oriented environment, competitive pay, and growth potential, with employment contingent upon successful onboarding. Applicants must reside in specified U.S. states.