Bilingual Front Office Coordinator
Birmingham, Alabama | Full-Time | Monday-Friday
About the role
Be the reason someone feels hope. Imagine answering a phone call from someone who is scared, overwhelmed, and doesn’t know where to turn. Your kindness, professionalism, and ability to stay calm could completely change how that person feels. At Solano Law Firm, we help immigrants build better futures. Every day, our team has the opportunity to make a real difference in the lives of individuals and families—and it all starts with the very first impression. We’re looking for a bilingual Front Office Coordinator who loves serving people, thrives in a fast-paced environment, and takes pride in creating exceptional client experiences.
Responsibilities
- Greeting clients and visitors with warmth and professionalism
- Managing a high-volume multi-line phone system
- Scheduling consultations and maintaining attorney calendars
- Providing bilingual communication in English and Spanish
- Collecting and documenting client information accurately
- Coordinating communication between clients and legal teams
- Maintaining accurate client files and records
- Assisting with administrative projects and daily office operations
- Preparing meeting rooms for consultations and team meetings
- Helping create an exceptional client experience from the very first interaction
- Keeping reception, conference rooms, and common areas organized and client-ready
- Monitoring and maintaining office, kitchen, and hospitality supplies
- Coordinating office deliveries, mail, and vendor visits
- Preparing workspaces and meeting rooms for attorneys and hybrid team members
- Identifying office needs before they become problems and proactively finding solutions
- Helping maintain a clean, organized, and welcoming office environment
- Assisting with operational projects, office improvements, and special events as needed
Because many of our attorneys and team members work in a hybrid environment, you’ll also serve as the person who helps keep our office organized, welcoming, and operating at its best. You’ll take ownership of creating an office environment that reflects the professionalism and excellence clients expect.
Requirements
- Fluent in both English and Spanish (written and verbal)
- Two or more years of experience in reception, administration, hospitality, banking, healthcare, customer service, or another client-facing role
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Word, Outlook, and Excel
- High School Diploma or GED
Preferred Qualifications
- Experience working in a law firm
- Experience in immigration law
- Experience scheduling appointments
- Experience managing a high-volume phone system
Don’t meet every qualification? We’d still encourage you to apply if you’re motivated, eager to learn, and passionate about delivering exceptional customer service.
Skills
- Organized
- Reliable
- Friendly
- Calm under pressure
- Detail-oriented
- Problem-solver
- Professional communication
- Enjoys staying organized
- Quick learner with new technology
- Manages multiple priorities confidently
- Compassionate and respectful with clients
- Works well both independently and as part of a team
Benefits
- Medical benefits
- 15 paid PTO days and an additional PTO day each year
- 14 paid holidays
- Full-time, stable employment
- Monday-Friday schedule
- Ongoing professional development
- Growth opportunities
- Supportive leadership team
- Meaningful work that makes a difference
Pay
$19 - $23 hourly
$19/hour: Meets the requirements, solid experience.
$20/hour: Strong experience, excellent customer service, minimal training needed.
$21 - $23/hour: Exceptional candidate with leadership potential and a proven track record.
About the company
At Solano Law Firm, our mission is simple: helping immigrants build better futures. We believe every client deserves compassion, professionalism, and exceptional service. We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported.