Bilingual Front Office Call Center Coordinator

Who We Are

Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work. Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

What The Day Looks Like

You will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances. No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case. It’s a good fit for compassionate professionals. You'll also captain the ship at our Charlotte location – welcoming guests, facilitating meetings, and running the office. It’s a good fit a responsible, compassionate professional.

Responsibilities

• Answer and route calls from injured people
• Provide empathetic support to callers facing difficult circumstances
• Hand out checks to clients at the end of their cases
• Welcome guests, facilitate meetings, and run the office at our Charlotte location
• Pass the NC Notary within a specified timeframe

Requirements

• Bilingual proficiency (Spanish/English)
• High degree of empathy and emotional intelligence
• Ability to handle stressful situations with professionalism
• Strong communication skills
• Basic computer literacy, including Microsoft Office
• Ability to pass the NC Notary within a specified timeframe

Qualifications

• At least 2 years of customer service experience
• Experience working in a fast-paced environment
• Excellent organizational and time management skills
• Ability to work independently and as part of a team

Benefits

• Paid family leave
• 401(k) with employer match

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the client base.