Bilingual Front Desk Specialist | Full-Time

About the Role

Looking for more than just a job? We want you on our team! At Bubon Orthodontics, we’re in the business of creating beautiful smiles — but just as importantly, we’re creating great experiences for our patients and their families. We’re looking for a positive, outgoing, bilingual Front Desk Specialist who loves connecting with people, enjoys a busy day, and takes pride in making patients feel welcome from the moment they walk through our doors. Your primary office will be our Des Plaines location, with opportunities to support our Millennium Park and Lakeview offices when needed.

Responsibilities

• Welcoming patients and families with a smile
• Answering phones and helping patients with questions
• Scheduling and confirming appointments
• Checking patients in and out
• Communicating with patients in English and Spanish
• Verifying insurance benefits
• Collecting patient payments
• Maintaining accurate patient information
• Helping patients understand their appointments and treatment
• Keeping the front desk organized and running smoothly
• Working with the orthodontic team to provide an exceptional patient experience
• Supporting our Millennium Park and Lakeview offices when needed
• Learning the ins and outs of orthodontics and growing your skills along the way

Requirements

• Bilingual in English and Spanish
• Friendly, positive, and genuinely enjoys helping people
• Reliable and dependable
• Organized and detail-oriented
• Comfortable talking with patients both in person and on the phone
• Able to multitask in a fast-paced environment
• A strong communicator
• Comfortable learning new technology and computer systems
• Flexible and willing to help wherever needed
• A team player who brings a positive attitude to work every day

Previous dental, orthodontic, medical, or customer service experience is a plus — but personality, attitude, and a willingness to learn are just as important!

Benefits

• No weekends! Enjoy a Monday-Friday schedule
• Competitive pay and benefits
• Health insurance
• PTO and paid holidays
• 401(k)
• Flexible Spending Account
• Employee discount
• Parental leave
• Bonus opportunities
• Paid team bonding events
• Paid training and support as you learn

Qualities We Value

A fun, energetic, and supportive team with a culture built around our belief: “We are a family treating families.”