Bilingual Front Desk (New Bedford)
The Role
Dental Dreams in New Bedford, MA is now hiring Bilingual Receptionists to join their team. This position focuses on scheduling appointments, assisting with operational goals, and providing excellent customer service. Part-time positions are available with potential for full-time roles in the near future. Ideal candidates must be bilingual in Spanish or Portuguese, have strong customer service skills, and be available afternoons and Saturdays.
Who Are We
Dental Dreams is a dynamic, growing company with offices across multiple states including Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Their mission is to provide high-quality dental services in first-class facilities to underserved communities. They emphasize the importance of a talented and dedicated staff.
Clinic Hours
Mondays through Wednesdays: 10a-6p
Thursdays through Saturdays: 9a-5p
Benefits
Competitive compensation
Benefits package includes: Medical & Vision Insurance, Free dental treatment at locations, Paid Time Off (PTO), 401K, Life Insurance, Pet Insurance, and more.
Responsibilities
- Maintain a high level of customer service at all times
- Work as part of a team with an emphasis on communication
- Schedule patient appointments per month and daily patient goals
- Answer phones and confirm appointments
- Greet and check in patients
- Accurately verify dental benefits
- Maintain detailed patient records in a fast-paced environment
- Collect payments, co-payments, and deductibles
- Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
- Pull patient charts for future appointments when necessary
- Maintain a clean and professional office environment
- Assist with presenting and/or explaining treatment plans
Qualifications
- Bilingual - Spanish or Portuguese
- Customer Service experience
- Dental Receptionist experience (preferred)
- Dentrix and/or Eaglesoft (preferred)
- Full Time Availability (rotating Saturday shifts)