Bilingual Financial Services Officer I - Woodburn Branch

About the role

Maps Credit Union seeks a Bilingual (English/Spanish) Financial Officer I who is driven, collaborative, and a great communicator for our Woodburn Branch. This role involves engaging with members, providing excellent customer service, and enhancing member relationships by assessing their needs and recommending products and services.

Financial Service Specialists and Officers receive in-house training from our Learning & Development team as well as on-the-job training. Additional industry-related classes are available to enhance your knowledge and skills.

Responsibilities

• Engage with Maps members in a professional and positive manner.
• Provide excellent customer service while processing account services to members.
• Enhance member relationships by assessing their needs and recommending products and services.
• Process loan applications and obtain reports and information from credit reporting agencies.
• Function as a teller as needed.
• Accurately maintain and balance a cash drawer, checks, and money orders within established policy limits.
• Achieve personal and branch monthly goals.
• Follow regulatory and policy compliance requirements and Credit Union operations and security procedures.

Requirements

• Associate degree in Business, Economics, Banking, or equivalent financial services experience.
• Minimum of 2+ years of experience in customer service, including direct and indirect selling roles.
• Minimum of 2+ years in the financial industry with progressive responsibility is preferred.
• Must be bondable.
• Highest level of ethical behavior.

Pay

Starting pay range: $22.50 - $27.73 per hour, depending on experience. Bilingual positions receive an additional $0.50/hour bilingual pay differential. Opportunities to earn monthly incentives.

Schedule

Typical work schedule is Monday-Thursday 8:45am-5:45pm, Friday 9:00am-6:15pm, with rotating Saturday shifts from 9:30am-2:30pm.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives
• Paid volunteer time

About Maps

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 87,000 members at 14 branch locations and supports over 380 employees. We believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning stems from our proud history as an educators’ credit union, dating back to our start in 1935.

We passionately believe that the best way to navigate life’s great adventure is to do it together. We provide financial education for youth and adults, grants to teachers in the valley, and scholarships for local high school seniors headed to college.