Bilingual Financial Customer Service Representative

About the role

Join Empower as a Financial Customer Service Professional and help customers navigate their retirement savings with confidence. You'll receive paid training, robust benefits, and career development resources. It’s a great opportunity to grow your career while making a real impact.

Success profile

• Critical thinker
• Communicator
• Empathic
• Problem-solver
• Resilient
• Customer-centric

Career path

• Financial Customer Service Professional
• Operations
• Service
• Service to Client Solutions

Responsibilities

• Work in collaboration with a team of associates and launch your financial services career in our call center!
• New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory.
• Partner with our team and clients to:
• Provide excellent service within our call center for our customers’ retirement savings accounts
• Educate and empower our customers without having to make cold calls or sales
• Communicate critical plan updates and changes
• Process contribution changes, loans, and withdrawals
• Process general account changes upon direction from the customer

Requirements

• Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
• Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking)
• Fluency in both English and Spanish
• Capability to work overtime as required based on business need

Qualifications

• Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality
• Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.

Benefits

• Medical, dental, and vision
• Comprehensive coverage including FSA and HSA options that begin on your date of hire.
• Health and wellness programs
• 401(k)/retirement plans
• Family support
• Workplace flexibility
• Inclusivity and community impact

Pay

Base Salary Range: $39,700.00 - $54,550.00

Schedule

Schedule: Full time