Bilingual Field Based Community Health Worker - King, Pierce, or Snohomish Counties, WA

At UnitedHealthcare we’re simplifying the health‑care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Join us to start caring, connecting, and growing together.

Primary Responsibilities

• Create a positive experience and relationship with members.
• Proactively engage members to manage their own health and health‑care.
• Provide member education on community resources and benefits.
• Support members to engage in work or volunteer activities and develop solid social support through deeper connections with friends, family, and their community.
• Engage members primarily face‑to‑face or over the phone to discuss their need for provider follow‑up.
• Create a positive experience and relationship with the member to drive quality performance within the assigned membership.
• Conduct outreach to encourage participation in health‑related programs, services, and/or providers.
• Engage patients by driving to the homes of the “unable to reach” population.
• Utilize strong skill sets for managing multiple tasks, being self‑motivated, detail‑oriented, organized, and able to meet multiple deadlines while working well in a team and independently.
• Continuously learn about community cultures and values.

Required Qualifications

• High School Diploma/GED (or higher).
• 1+ years of experience in local community‑based resources.
• Intermediate proficiency in Microsoft Word and Outlook.
• Designated workspace inside the home with access to high‑speed internet.
• Ability to travel in the assigned territory approximately 50‑75% of the time.
• Ability to work Monday – Friday, 8 AM to 5 PM and be open to some evenings and weekend hours for events.
• Resident of Washington state.
• Bilingual in Spanish and English.
• Access to reliable transportation and a valid U.S. driver’s license.

Preferred Qualifications

• Bachelor’s degree in Social Work, Licensed Practical Nurse (LPN), MA/CNA/HHA, or a High School graduate with 1 year of community health experience.
• One of the following credentials/experiences: Licensed Practical Nurse (LPN), Certified Nursing Assistant (CNA), Home Health Aide, Certified Medical Assistant, social work experience, or CHW accreditation.
• 2+ years of community outreach work experience.
• 2+ years of field‑based experience.
• Knowledge and/or experience with behavioral health or substance‑use disorders.
• Care‑management experience.
• Experience working in Managed Care.
• Experience with electronic health records (EHR).
• Knowledge of Medicaid and/or Medicare populations.

Benefits

• Paid Time Off that accrues from the first pay period.
• 8 paid holidays.
• Medical plan options with a Health Spending Account or Health Savings Account.
• Dental, vision, life & AD&D insurance.
• Short‑term disability and long‑term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).

Pay

The hourly pay for this role ranges from $20.38 to $36.44 per hour based on full‑time employment.

Schedule

Monday – Friday, 8 AM to 5 PM with some evenings and weekend hours for community events. Approximately 50‑75% of time is spent in the field visiting members in King County, WA and surrounding areas, with flexibility to telecommute for eligible residents.