Bilingual Field Based Community Health Worker - King, Pierce, or Snohomish Counties, WA

About the role

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHWs work in a team‑based structure and spend the majority of their time in the community engaging directly with members. Interest in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role. Expect to spend about 50‑75% of your time in the field visiting our members in community settings such as events or in their homes, in King County WA and surrounding areas. You'll need to be flexible, adaptable and, above all, patient in all types of situations. If you reside near King County or surrounding areas, you will have the flexibility to telecommute as you take on some tough challenges.

Responsibilities

• Create a positive experience and relationship with the members
• Proactively engage the members to manage their own health and healthcare
• Provide member education on community resources and benefits
• Support members to engage in work or volunteer activities, if desired, and develop solid social support through deeper connections with friends, family, and their community
• Engage members primarily face to face or over the phone to discuss their need for provider follow up
• Conduct outreach to encourage participation in health‑related programs, services, and/or providers
• Engage patients by driving to the homes of the unable‑to‑reach population
• Utilize strong skill sets of managing multiple tasks at a time, being self‑motivated, driven toward quality results, managing time well, being very detail‑oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines
• Maintain knowledge and continued learning of community cultures and values

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience in local community‑based resources
• Intermediate level of proficiency in MS Word and Outlook
• Designated workspace inside the home with access to high‑speed internet
• Ability to travel in assigned territory approximately 50‑75% of the time
• Ability to work Monday through Friday, 8 AM to 5 PM and open to working some evenings and weekend hours for events
• Resident of Washington state
• Bilingual Spanish and English
• Access to reliable transportation & valid US driver's license

Qualifications

• Bachelor's degree in Social Work, Licensed Practical Nurse (LPN), MA/CNA/HHA or High School graduate with 1 year of experience working within the community health setting in a health care role
• One of the following credentials/experiences:
  • Licensed Practical Nurse (LPN)
  • Certified Nursing Assistant (CNA)
  • Home Health Aide
  • Certified Medical Assistant
  • Social work experience
  • CHW Accreditation
  • 2+ years of community outreach work experience
  • 2+ years of field‑based