Bilingual Field Based Community Health Worker - King, Pierce, or Snohomish Counties, WA

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

About the role

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHWs work in a team-based structure and spend the majority of their time in the community engaging directly with members. Interest in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role.

Expect to spend about 50-75% of your time in the field visiting our members in community settings such as events or in their homes, in King County, WA and surrounding areas. You'll need to be flexible, adaptable and, above all, patient in all types of situations.

Responsibilities

• Create a positive experience and relationship with the members
• Proactively engage the members to manage their own health and healthcare
• Provide member education on community resources and benefits
• Support members to engage in work or volunteer activities, if desired, and develop solid social support through deeper connections with friends, family, and their community
• Engage members primarily face-to-face or over the phone to discuss their need for provider follow-up
• Create positive experience and relationship with the member to drive Quality performance within our assigned membership
• Conduct outreach to encourage participation in health-related programs, services, and/or providers
• Engage patients by driving to the homes of the population unable to reach
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detail-oriented and organized, working well in a team and on your own, and ability to manage multiple deadlines
• Knowledge and continued learning of community cultures and values

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience in local community-based resources
• Intermediate level of proficiency in MS Word and Outlook
• Designated workspace inside the home with access to high-speed internet
• Ability to travel in assigned territory approximately 50-75% of the time
• Ability to work Monday through Friday, 8 AM to 5 PM and open to working some evenings and weekend hours for events
• Resident of Washington state
• Bilingual Spanish and English
• Access to reliable transportation & valid US driver's license

Qualifications

• Bachelor's degree in Social Work, Licensed Practical Nurse (LPN), MA/CNA/HHA or High School graduate with 1 year of experience working within the community health setting in a health care role
• One of the following credentials/experiences:
  • Licensed Practical Nurse (LPN)
  • Certified Nursing Assistant (CNA)
  • Home Health Aide
  • Certified Medical Assistant
  • Social work experience
  • CHW Accreditation
• 2+ years of community outreach work experience
• 2+ years of field-based experience
• Knowledge and/or experience with behavioral health or substance use disorders
• Care management experience
• Experience working in Managed Care
• Experience with EHR
• Knowledge of Medicaid and/or Medicare population

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment.

Schedule

Scheduled: Monday - Friday with some evening and weekend hours to attend community events.