Bilingual Export Customer Service Representative

About the role

Sunnen Products Company is investing in our next 100 years and looking to grow our team. We are a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives. As the leading global manufacturer of precision honing equipment and related accessories, we provide excellent employment opportunities for those seeking a challenging and rewarding career in a dynamic, collaborative environment.

Responsibilities

• Establish strong, effective working relationships with customers and coworkers.
• Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
• Provide leads obtained from customer interactions to appropriate sales personnel.
• Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab).
• Transfer customer equipment service needs to the Field Service department.
• Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
• Screen customers against Restricted Party Lists.
• Input customer information into our CRM database for accurate and up-to-date recording of activities.
• Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
• Proactively call and email customers to foster customer loyalty, satisfaction, and increased sales.

Requirements

• High school education or equivalent.
• Minimum of three years' customer service experience.
• Experienced in accurately processing orders using computer applications.
• Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities.
• Familiarity with Customer Relationship Management Systems such as Oracle CX CRM and eCommerce platforms like Shopify.
• Strong written and verbal English and Spanish communication skills.
• Ability to work as a team, solve problems, and learn technical product attributes.

Benefits

• Competitive insurance coverage, eligible on the first of the month after hire date:
  • Medical (PPO and High Deductible Plan with Employer HSA Contribution)
  • Dental
  • Vision
  • Life and AD&D
  • Accident
  • Critical Illness
  • Hospital Indemnity
• 401(k) eligibility with employer match.
• Company-paid benefits:
  • Group Life and AD&D Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
• Competitive vacation policy.
• Tuition reimbursement.
• Paid plant closure between Christmas and New Year's Day.