Bilingual (English/Spanish) Plaintiff Personal Injury Client Support Representative (New York, New York)

About the role

The Ward Law Group is a leading personal injury law firm known for its innovative approach and commitment to community service. Located at 535 5th Avenue, Suite 2600, New York, NY 10017, the firm offers a supportive and dynamic work environment that empowers its employees to make a positive impact.

Responsibilities

• Greet clients and visitors in English and Spanish with professionalism, warmth, and empathy
• Create a welcoming, organized front-desk experience for injured clients and guests
• Help clients feel comfortable and supported when they arrive for appointments
• Notify and direct clients to the appropriate attorney or case manager
• Answer and route incoming calls, take accurate messages, and follow front-office communication protocols
• Schedule, confirm, and update appointments
• Maintain a clean, professional reception area and support daily office flow
• Enter notes, messages, and client information accurately into office systems
• Support light administrative tasks such as scanning, filing, document intake, and mail handling

Qualifications

• 2+ years of experience in a receptionist, front desk, intake, client services, or other high customer-contact role
• Fluent in English and Spanish, including confident in-person and phone communication
• Experience handling a busy front desk, multi-line phones, or steady walk-in traffic
• Experience scheduling appointments, routing visitors/calls, and documenting information accurately
• Strong customer service mindset with a calm, empathetic, and professional presence
• Strong organization, follow-through, and attention to detail
• Proficiency with Microsoft Office, Google Workspace, or similar office systems
• Able to work full-time on-site in New York, Monday–Friday, 8:30 AM–5:30 PM

Nice-to-have Qualifications

• Experience in a law firm, personal injury firm, medical office, insurance office, or other high-touch service environment
• Experience supporting clients in stressful or emotional situations
• Experience with case management, CRM, or intake software
• Experience handling 30+ calls per day or comparable high-volume client interaction

What Will Make You Stand Out

• You are kind, polished, and confident in person
• You know how to make people feel welcome during stressful situations
• You can balance empathy with urgency and organization
• You are dependable, professional, and comfortable working in a fast-paced office

Benefits

• Comprehensive health benefits including pretax health care and dependent care saving accounts
• Life insurance
• Paid time off and holidays
• 401K matching to ensure overall satisfaction and security
• Confidential counseling services, mental health support, and financial guidance

Pay

Competitive salary based on experience and qualifications.

Schedule

On-site, Monday–Friday, 8:30 AM–5:30 PM.