Bilingual (English/Spanish) Personal Injury Intake Case Manager

Key Responsibilities

• Serve as the primary point of contact for clients throughout the intake and treatment phases of the case
• Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs
• Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner
• Provide clients with updates, guidance, and support throughout the pre-litigation process
• Maintain accurate and detailed documentation of all client communications and case activity
• Coordinate with medical providers regarding appointments, treatment status, records, and billing requests
• Avoid treatment gaps, missed appointments, or barriers impacting case progression
• Aid clients with scheduling concerns and treatment-related questions as appropriate
• Ensure medical records and bills are requested, obtained, and properly uploaded into the case management system
• Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters
• Obtain and verify insurance information, policy limits, claim numbers, and adjuster details
• Aid clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns
• Manage and prioritize an active caseload while ensuring timely progression of each matter
• Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department
• Monitor case milestones and proactively follow up on pending items needed for case advancement
• Ensure all case documentation is accurately saved, organized, and maintained within the case management system
• Review files for completeness and readiness prior to submission for demand or attorney review

Qualifications

• 2 year or more experience in Personal Injury Case Management, Intake, or Pre-Litigation
• 2 year or more experience handling personal injury claims, insurance communications, or client case coordination
• 50+ inbound call per day Understanding of bodily injury claims, medical treatment progression, and property damage processes
• Experience using Litify (Salesforce) or similar platform
• 1 year experience working within a Plaintiff Personal Injury law firm
• Fluency in both English and Spanish

Benefits

• Paid Time Off
• Health Benefits
• Disability Benefits
• Life Insurance
• 401(k) Plan