Bilingual (English & Spanish) Janitorial Operations Manager Reston, VA

About the Role

The Janitorial Operations Manager supports porter services at multiple commercial, multifamily, and hotel sites across the portfolio (Rockville, Reston, Arlington, and Ashburn), reporting to the Director of Janitorial Services. This role oversees day-to-day janitorial operations, ensuring all common areas are maintained to a high standard, including pressure washing, limited window cleaning, and general upkeep.

Responsibilities

• Supports the daily supervision and coordination of porter and custodial staff across assigned properties.
• Assists with preparing and monitoring the janitorial services budget by tracking labor, supplies, and overtime.
• Helps ensure team members understand and follow company policies, core values, and departmental responsibilities.
• Maintains adequate staffing levels through effective scheduling and coordination with on-call or supplemental labor.
• Oversees daily cleaning activities, including pressure washing, window cleaning, and general upkeep of common areas.
• Monitors compliance with safety procedures and cleaning standards, reporting issues to the Senior Manager.
• Maintains a professional and courteous presence with property teams, visitors, and contractors.
• Greets and interacts professionally with building staff and guests, ensuring appropriate conduct is upheld.
• Responds to special cleaning or maintenance requests from property or senior management.
• Ensures janitorial closets and storage areas remain clean, organized, and free of safety hazards.
• Completes end-of-shift notes or documentation and ensures proper handoff to the next shift when applicable.
• Conducts routine walkthroughs to confirm that lobbies, restrooms, sidewalks, and other common areas are clean and orderly.
• Assists with event setup and breakdown tasks when assigned.
• Monitors and restocks cleaning supplies, ensuring correct and safe usage by team members.
• Adheres to attendance expectations and communicates lateness or absences in advance.
• Alerts the Senior Manager to any facility issues or concerns requiring escalation.
• Completes incident forms as necessary and communicates relevant updates to management.
• Helps ensure cleaning checklists and schedules are being followed accurately by staff.
• Explains cleaning tasks and expectations to team members and supports ongoing compliance.
• Reports safety hazards, facility damage, or maintenance needs to the Senior Manager.
• Promotes a clean, organized, and hazard-free work environment through daily inspections and follow-up.
• Participates in meetings as directed by management to review janitorial operations and site updates.
• Performs small maintenance or cleaning tasks based on property checklists or supervisor direction.
• Provides custodial coverage when front-line staff are absent or during high-volume periods.
• Responds promptly to cleanliness concerns, ensuring issues are resolved to standards.
• Conducts routine property walks to monitor janitorial conditions and log outstanding issues.
• Assists with resolving operational concerns escalated by frontline team members.
• Supports regular upkeep and basic maintenance of cleaning equipment.
• Assists with scheduling, timesheet reviews, and basic disciplinary procedures in coordination with the Senior Manager.
• Available to work weekends and after-hours shifts as needed, especially during events.
• Performs other duties as assigned by the Senior Operations Manager or property management.

Requirements

• High School Diploma or Equivalent
• Minimum of 3 years of janitorial services experience
• Valid driver's license without major violations
• Flexibility to work after hours and weekends for events
• Outgoing personality with ability to relate to diverse groups and build strong relationships
• Strong problem-solving, time management, and communication skills
• Highly credible and trustworthy, operating with integrity
• Ability to hold oneself and others accountable for excellence
• Positive, can-do attitude with a focus on growth and innovation
• Customer-focused and results-oriented
• Commitment to continuous learning and development
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships in a team setting
• Ability to multitask and prioritize in a fast-paced environment
• Self-directed and able to work independently with minimal supervision

Management Qualifications

• Outstanding mentoring, coaching, people, and time management skills
• Ability to hire, direct, and supervise a strong team while cultivating a professional and supportive atmosphere
• Ability to motivate a team through personal character, consistency, vision, compassion, and recognition
• Ability to communicate expectations clearly and ensure understanding
• Ability to hold team members accountable to achieve corporate goals and core values
• Exceptional oral and written communication, active listening, and organizational skills
• Flexibility in dealing with complex problems or organizational change
• Ability to define and resolve complex issues by evaluating options and implementing practical solutions
• Ability to effectively present information and respond to questions from senior and executive management
• Strong budgeting and financial skills

Physical Demands

• Spend time sitting, standing, and walking
• Spend time making repetitive motions
• Push, pull, or lift up to 50 pounds
• Able to use hands to manipulate tools and objects
• Work under distracting or uncomfortable noise levels
• Work indoors in a temperature-controlled environment and outdoors
• Respectful of shared workspace and physical proximity with others

Benefits

• Competitive salary with bonus potential
• Generous benefits package: Medical, Dental, Vision, 401K Match, Life Insurance
• Career development and advancement opportunities
• Annual professional development funds
• Housing discount
• Commuter benefits
• Free parking and EV charging
• Parental leave program
• Friendly, collaborative work environment

Pay

Virginia Compensation Range: $55,000 - $65,000 USD. The wage range reflects a reasonable estimate considering skills, experience, training, and organizational needs. New hires typically do not start at the top of the range. Eligibility for a discretionary annual incentive program may apply, subject to individual and organizational performance.

Schedule

Flexibility to work weekends and after-hours shifts as needed, especially during events.