Bilingual (English/Spanish) Intake Specialist
Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages.
About the role
The Intake Specialist is the initial point of contact between the Firm and potential clients. They introduce the client to the Firm’s services and provide assistance after they agree to retain the Firm’s services. They are responsible for gathering, processing, and distributing the client’s information to the appropriate departments.
Responsibilities
- Monitor and answer calls on a daily basis.
- Answer questions/concerns from clients regarding their claim.
- Process new client files for PI/First Party.
- Data entry of cases into case management systems (SmartAdvocate).
- Verify all information with the client (Insurance/Demographics/facts of loss).
- Assist in setting up a meeting with field reps/attorneys.
- Notify attorneys/case managers of file assignments and time-sensitive tasks.
- Follow up with pending leads until clients are retained by the firm.
- Communicate with doctor offices and assist clients in setting up initial appointments.
- Perform other related duties as assigned.
Requirements
- High school/GED diploma required.
- Bilingual (English/Spanish) required.
- Strong customer service skills.
- Proficient with Microsoft Office programs (Word, Excel, and Outlook).
- Ability to manage a heavy workload in a fast-paced environment.
- Ability to communicate with clients and co-workers effectively and efficiently.
- Excellent organizational skills and the ability to multitask and prioritize workload.
Schedule
Full-time, 8:00 am to 5:00 pm, Monday through Friday.
Benefits
The Firm offers a competitive benefits package for our full-time employees and their families.
- Competitive wage
- Paid Time Off, Holiday, Bereavement, and Sick Time
- 401K Retirement Savings Plan with Firm match
- Group Medical/Dental/Vision Plans
- Employer-Covered Supplemental Benefits
- Voluntary Supplemental Benefits
- Annual Performance Reviews