Bilingual (English/Cantonese) Digital Literacy Coordinator, East Bay, California

Duties & Responsibilities

• Program & Service Delivery Coordination
• Coordinate scheduling, logistics, and day-to-day operations for training sessions at partner sites
• Perform site visits to ensure proper class set-up and that locations are ready for each session
• Configure devices according to set-up guidelines and prepare training materials and documents for instructors and learners
• Serve as the main point of contact for partner sites, ensuring compliance with project requirements
• Identify and troubleshoot issues on the ground, escalating to the Program Manager as needed
• Deliver Digital Literacy Training
• Provide digital literacy training to adults in-person at partner sites in East Bay, California and remotely if needed
• Follow an established curriculum to provide 1-on-1 or group training to help adults develop skills to safely and confidently use technology
• Adjust curriculum to address identified needs within a student cohort
• Community Outreach Support and Public Relations
• Act as digitalLIFT representative and liaison within digitalLIFT learner communities
• Survey community members to understand needs, interest and availability to participate in the program
• Communicate class schedule and send reminders to assure participants attendance
• Contribute content to the digitalLIFT website and monthly e-newsletter
• Data Management & Reporting
• Ensure that all setup / follow-up and instruction hours are reported for each session
• Complete and document online assessment of individuals to determine computer skills and training needs
• Collect and report additional data about programs, services, and volunteers, as needed by digitalLIFT

To flourish in this role, you need:

• Verbal and written fluency in English and Cantonese
• Strong organizational and coordination skills, with the ability to manage multiple moving pieces across sites
• Teaching and communication skills
• Working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
• Comfortable with learning new skills, tools and processes
• Experience operating mobile devices including smartphones, tablets, laptops
• Ability to work flexible hours

Qualifications

• Verbal and written fluency in English and Cantonese
• Strong organizational and coordination skills, with the ability to manage multiple moving pieces across sites
• Teaching and communication skills
• Working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
• Comfortable with learning new skills, tools and processes
• Experience operating mobile devices including smartphones, tablets, laptops
• Ability to work flexible hours

Skills

• Verbal and written fluency in English and Cantonese
• Strong organizational and coordination skills
• Teaching and communication skills
• Working knowledge of Google Suite and other communication tools
• Experience with mobile devices
• Flexible working hours

Benefits

• Flexible work schedule

Pay

• $30 per hour

Schedule

• Up to 15 hours per week