Bilingual English and Spanish Member Loyalty Representative (R14132)

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

About the role

Oportun is seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work full-time as Member Loyalty Representatives. The primary focus of this role is to create and generate a rewarding and unique member service experience. Representatives are passionate about listening, helping, and connecting with people at all touchpoints, including in-store and through community outreach activities. This role brings Oportun’s mission to life by educating members and communities about inclusive, affordable financial services.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions while following company policies and procedures and protecting members’ information.
• Work as a team or independently, including time alone in the store without direct supervision, while exceeding daily goals in lending and servicing activities.
• Engage in outreach efforts more than 50% of the time at Oportun locations, partner locations, and community events to inform and educate potential members about Oportun’s services. Activities include:
  • Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with owners and employees about how Oportun’s services can help their customers.
  • Conducting outreach at local flea markets, community events, and Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
  • Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
  • Supporting community outreach and marketing events by passing out flyers and educating the local community about Oportun’s products and services.
  • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
• Perform light housekeeping to keep the work area and store location inviting and presentable, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties.
• Embody Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Requirements

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love helping members, including prospective members through outreach and educational activities.
• Must be available to work weekends and have flexibility with a rotating work schedule based on store needs (schedules are set every two weeks).
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Life and disability insurance
• Accident coverage
• Paid Time Off
• 16 paid hours (VTO) annually to participate in volunteer activities
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings plan
• Travel assistance
• Paid training
• Competitive pay plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

Pay

The base hourly rate for this full-time position is $18.00 - $20.00. Hourly rates are determined by role, location, and experience.

Schedule

• Full-time position
• Rotating work schedule based on store needs, set every two weeks
• Weekend availability required