Bilingual English and Spanish Member Loyalty Representative (R14122)

About the role

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that provides affordable credit, savings, and budgeting services. Founded with the goal of empowering those left out of the traditional financial system, Oportun has disbursed over $21.3 billion in responsible loans and saved its members over $2.5 billion in interest and fees.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
• Build relationships with local businesses and speak with local business owners and their employees about how Oportun’s services can help their customers.
• Conduct outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
• Engage with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
• Passively engage with the local community by passing out flyers and educating them about Oportun and its products and services.
• Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
• Perform light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
• Occasionally unpack and store office or cleaning supplies.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
• Be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Must have the ability to lift and/or move objects up to 25 pounds, as needed.
• Must have basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Must have the ability to organize and file paper documents.

Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Must have the ability to lift and/or move objects up to 25 pounds, as needed.
• Must have basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Must have the ability to organize and file paper documents.

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs)
• EAP, Life and Disability insurance
• Accident coverage
• Paid Time Off
• Volunteer Time Off (VTO)
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

Pay

The base hourly rate for this full-time position is $17.00 - $18.00. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.

Schedule

Schedules are set every two weeks. Must have regular, reliable, and predictable attendance to support store operations. Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.