Bilingual English and Spanish Member Loyalty Representative (R14138)

About the Role

Oportun is seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time as a Member Loyalty Representative. The primary focus of this role is to create and generate a rewarding and unique member service experience.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Inform and educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
• Build relationships with local businesses and speak with local business owners and their employees about how Oportun’s services can help their customers.
• Conduct outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
• Engage with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
• Support community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services.
• Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
• Maintain a clean and presentable work area and store location, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently for administrative tasks and for servicing members.
• Travel between designated work locations, including outreach activities, within a reasonable commuting distance as part of standard job duties.

Requirements

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Accident coverage
• Paid Time Off
• 16 paid hours (VTO) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

Pay

The base hourly rate for this full-time position is $18.00 - $19.00.

Schedule

Schedules are set every two weeks and may include weekends and rotating hours based on store needs.