Bilingual Employee Service & Office Coordinator

About the Role

A friendly, organized, and dependable bilingual professional to provide customer service and office support for applicants, new hires, and employees in the construction trades.

Responsibilities

• Assist English- and Spanish-speaking applicants and employees in person, by phone, text, and email
• Help new employees complete hiring and onboarding paperwork
• Conduct new-hire orientations in English and Spanish
• Explain company procedures, forms, and workplace expectations clearly
• Translate routine conversations, instructions, and documents
• Answer employee questions and connect them with the appropriate team member
• Enter and update information in company systems
• Review documents for accuracy and follow up on missing information
• Help employees access company applications, electronic forms, and mobile tools
• Coordinate onboarding appointments and schedules
• Scan, file, copy, email, and maintain organized records
• Provide general customer service and administrative support
• Perform other office duties as assigned

Requirements

• Must be fully fluent in English and Spanish (speak, read, and write professionally in both languages)
• Strong customer service and people skills
• Comfortable communicating with construction and skilled-trades employees
• Proficiency in Microsoft Excel, Outlook, and Word
• Strong computer, data-entry, and general office skills
• Excellent organization and attention to detail
• Ability to explain information clearly and patiently
• Ability to handle confidential information appropriately
• Ability to manage multiple priorities in a fast-paced environment
• Dependable, professional, and team-oriented

Preferred Experience

• Customer service, receptionist, administrative assistant, office coordinator, staffing, payroll, or similar experience
• Experience working with field employees or in the construction industry
• Experience helping customers or employees use mobile applications and electronic forms

A college degree and previous HR experience are not required.