Bilingual Early-Stage Mortgage Collector (Spanish)

About the role

You will play a crucial role in providing exceptional customer service and assistance to borrowers who are past due on their home loan payments, helping them achieve financial capacity and continued homeownership.

Responsibilities

• Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency
• Negotiate payment arrangements and follow up on returned payments to keep borrowers on track
• Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA
• Identify borrowers for home retention programs and schedule property inspections to assess condition
• Resolve delinquency through collection efforts and borrower assistance programs
• Other job duties as assigned

Requirements

• 1+ years of experience in mortgage collections, early-stage counseling, or a related role
• 1 - 3+ years of collections or loan servicing experience preferred
• Ability to handle multiple tasks with high attention to detail and analytical skills to maximize results
• Strong verbal communication, organizational, and analytical skills
• Bilingual in Spanish required
• High school diploma or equivalent required; Bachelor’s degree preferred

Pay

$20.25