Bilingual Dispatch Associate

Responsibilities

• Communicate with our subcontracted flooring installers to assign work orders efficiently.
• Review subcontractor payroll sheets for accuracy, ensuring that all payment details are correct.
• Communicate with subcontractors and colleagues to resolve any work order issues.
• Research issues related to work order chargebacks and warranties.
• Utilize your in-depth knowledge of our products and services to satisfy customers and retain business.
• Interact seamlessly with other Real Floors employees in various roles and functions, including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
• Be willing to perform additional duties as necessary to support the team and company goals.

Qualifications

• Fluency in both English and Spanish is required.
• PREFERRED: 2+ years of experience in providing phone-based customer support.
• Demonstrated ability to handle customer inquiries efficiently and professionally.
• Ability to accurately perform data entry tasks while engaging in phone conversations.
• Detail-oriented, self-motivated, and organized individual with a keen eye for accuracy.
• Proactive in identifying, researching, and resolving problems as they arise.
• Takes initiative to solve issues and assist others when needed.
• Proficient in corresponding effectively and professionally via email.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
• PREFERRED: Prior experience in the flooring industry.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• FREE Life & Disability Insurance
• Health Care Insurance - Company pays most of the cost!
• Dental & Vision Care Insurance options
• Retail 401(k) + Generous company match
• Annual Bonus Potential
• Fitness Membership Reimbursement
• Employee Referral Bonus Program