Bilingual Destination Universal Sales Specialist - ROLE LOCATED IN SAN DIEGO
About the role
As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.
The Bilingual (English/Spanish) Destination Universal Sales Specialist is a guest-facing role focused on achieving sales goals while delivering a consistently positive guest experience at Universal-branded off-property locations in the South Bay area of San Diego. Success in this role requires strong consultative sales skills, product expertise, and exceptional guest service. As part of a 365-day-a-year sales operation, you’ll act as an off-site extension of the Universal brand, selling Universal Studios Hollywood ticket products and select third-party offerings. You’ll identify opportunities to elevate each guest’s visit, confidently introducing premium options such as the VIP Experience, to drive incremental revenue while creating memorable experiences.
Responsibilities
- Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach
- Identify and convert upgrade opportunities, including for guests who previously purchased tickets online
- Clearly explain product options, pricing, and value propositions to support informed purchase decisions
- Meet or exceed individual and location sales goals
- Serve as a welcoming, knowledgeable point of contact at Universal-branded desks
- Engage guests to understand their plans and recommend enhancements that improve their visit
- Assist with questions, problem-solving, and guest recovery as needed
- Act as a brand ambassador, representing Universal Studios Hollywood with professionalism and warmth
- Foster good working relationships with internal and external partners through honesty and integrity
- Maintain strong knowledge of Universal offerings, promotions, and ticket policies, as well as of select third-party offerings
- Accurately process transactions in accordance with standard operating procedures
- Track sales activity and performance metrics, and communicate results and insights to leadership
- Perform other duties as assigned
Qualifications
- Must have fluency in both English and Spanish
- Face-to-face sales or customer service experience
- Strong communication and interpersonal skills
- Must be able to work a flexible schedule, including weekends and holidays, with consistent attendance and reliability
- Ability and willingness to stand for extended periods of time and work in varying environments, including indoors and outdoors
- Must have professional attire and ensure appearance always represents the company and product