Bilingual Customer Support Rep

Key Responsibilities

• Handle inbound and outbound customer interactions in a professional, accurate, and service-focused manner.
• Provide information regarding healthcare program eligibility guidelines, policies, services, and enrollment processes.
• Support escalated or complex customer concerns using established procedures and program knowledge.
• Review and process verification documents related to income, identity, eligibility, and other program requirements.
• Document customer interactions accurately and follow compliance, privacy, and quality standards.
• Maintain productivity and service quality in a structured remote contact center environment.

Requirements

• Ability to communicate effectively in both English and Spanish.
• Experience in customer service or a related field preferred.
• Strong problem-solving and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation (as required).

Skills

• Excellent verbal and written communication skills.
• Knowledge of Medicaid and CHIP managed care services.
• Ability to handle sensitive and confidential information.
• Proficiency in computer systems and software.

Benefits

• Not specified.

Pay

$17.46 per hour.

Schedule

Work from home, Monday through Friday, 8:00 AM to 7:00 PM EST, and Saturday, 9:00 AM to 12:00 PM EST.

Training

• Duration: 2 weeks.
• Schedule: Monday through Friday, hours to be determined.
• Requirements: 100% attendance required, candidates must be on camera during training and nesting, and no time off is allowed during the training period.
• Post-training shifts: Assigned within Monday through Friday, 8:00 AM to 7:00 PM EST, and Saturday, 9:00 AM to 12:00 PM EST.

Equal Opportunity Employer

The Company is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities.