Bilingual Customer Service Rep I

Job Purpose and Overview

A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

Shift Schedule

• Monday-Friday 7:00 AM – 3:30 PM
• Willingness to flex work hours based upon customer need, regional location, or leader's direction

Work Eligibility & Travel Requirements

• On-site 5 days per week at the Salt Lake City Distribution Center
• Occasional remote work from home days may be required due to weather conditions or other safety-related reasons impacting site access or issues

Physical Demands & Work Environment

• Ability to work in a Professional office environment 5 days per week
• Team Member must regularly lift and/or move up to 25 pounds
• Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

What will you do as a Customer Success Rep 1 at Dawn Foods?

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions
• Review daily reports from SAP to track order processing activities
• Discrepancies and errors must be promptly addressed to ensure order accuracy

What Does It Take to be a Customer Success Rep 1 at Dawn Foods?

• High school diploma/GED required
• 2+ Years of Customer Service Experience. Relevant experience in a Supply Chain/Distribution support-related role can also be considered
• Attention to Detail
• Strong Organizational Skills
• Detail-oriented with the ability to multitask and work independently
• Excellent verbal and written communication skills
• Bilingual – Strong Spanish-speaking and comprehension skills required

About Our Benefits

• Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings.
• We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness.
• Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation

The base salary range for this position is $42,870-$64,300 with bonus eligibility.