Bilingual Customer Support Interns

Duration: 4–12 months

About the role

We are seeking a motivated and enthusiastic French-speaking student to join Hellios Information, Inc. as a part-time paid intern. This role provides hands-on experience within a fast-growing multinational technology company operating in the third-party risk management (TPRM) and Software-as-a-Service (SaaS) industries. The internship is designed to help students develop commercial awareness, business acumen, and professional confidence while gaining practical experience through our operations department.

Responsibilities

• Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
• Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
• Accurately log and update customer records on the status of their questionnaires.
• Advise and process fee payments for new and renewing customers.
• Become a proficient user of the validation process within our business system.
• Identify ways in which processes and procedures can be streamlined and made more efficient.
• Actively participate in team meetings to share and communicate information.
• Consistently meet or exceed personal targets.
• Escalate customer issues to the Country Lead.
• Make outbound calls each day to supplier customers to explain the benefits of our service, assist first-time registrants, and help renewing subscribers.
• Accurately log and maintain records of customer contact, activity, and outcomes of calls on our CRM system.
• Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers.
• Offer first-line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status.
• Handle objections with customers regarding payment of their subscription fee.
• Work consistently to ensure personal targets relating to call rates and outcomes are consistently met and exceeded.
• Perform any other customer-facing and business support activities as needed to meet organizational objectives.

Requirements

• University Junior, Senior, or Graduate Student.
• Exceptional verbal, written, and conversational French skills with the ability to operate confidently in a professional business environment.
• Strong knowledge of Francophone culture, communication styles, and regional language nuances.
• French-Canadian (Québécois) proficiency highly preferred, but not required.
• Strong English communication skills.
• Strong interpersonal and organizational skills.
• Self-motivated and adaptable team player.

About the company

Hellios Information Inc. is a company with a background in leading supplier information and risk management operating in the financial services sector. Established with the primary objective to benefit major blue-chip companies and their suppliers, Hellios provides a single streamlined approach by sharing data across an industry community in areas such as modern slavery, cyber security, and operational resilience.

Based in Research Triangle Park, Hellios Information Inc. is a start-up established in 2026 and is a subsidiary of Hellios Holdings, a rapidly growing global organisation with offices across the globe including the UK, Ireland, Spain, The Netherlands, Australia, and Hong Kong.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To learn more about Hellios' core values shaping the culture embraced by our team, partners, and our customer-centric approach, visit Hellios.com.

Schedule

This role will be based in our office in Research Triangle Park and will require a minimum of 15 hours per week; days and times to be agreed.