Bilingual Customer Solutions Representative (Spanish) - Hybrid

About the role

The Restaurant Store is seeking bilingual (Spanish/English) Customer Solutions Specialists to foster customer loyalty and support the purchasing needs of foodservice professionals worldwide. This role is key to growing our business by providing exceptional hospitality and strategic solutions.

Responsibilities

• Communicate with Spanish and English-speaking customers via phone, email, and chat regarding order status and available products.
• Provide friendly, efficient, and accurate solutions to drive customer loyalty and increase sales.
• Listen to and analyze customer issues, investigate problems, and provide strategic solutions in both languages.
• Ensure customers have up-to-date information about their orders.
• Report product or service issues to relevant departments within Customer Solutions.
• Foster a team-oriented environment with a positive, professional attitude in all correspondence.
• Remain flexible and adapt to change as the company grows.
• Take initiative and use strategic thinking to position The Restaurant Store as a leader in the online foodservice industry.
• Educate customers about the foodservice industry and products.
• Guide customers through the website, providing online shopping assistance and product help.

Requirements

Physical Requirements

• Work performed while sitting/standing and interfacing with a computer.
• Ability to communicate effectively using speech, vision, and hearing.
• Regular use of hands for simple grasping and fine manipulations.
• Occasional bending, squatting, crawling, climbing, and reaching.
• Ability to occasionally lift, carry, push, or pull up to 50 lbs.

Remote Work Qualifications

• Reliable and secure high-speed internet connection (cable or fiber preferred, minimum 75mbps download/10mbps upload).
• Access to a home router and modem.
• Dedicated, noise- and distraction-free home office space with strong wireless or wired Ethernet connection.
• Valid physical address (no PO boxes).
• Ability to work and communicate with team members via chat, webcam, etc.
• Legal residency in one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY.

H-1B Visa sponsorship is not available; W2 employment only.

Qualifications

• A college degree or work experience in a related field is preferred but not required.
• Relevant skills, experience, and alignment with core values are prioritized.

Desired Traits & Skills

• Passion for helping restaurant businesses sustain and grow.
• Ability to learn, problem-solve, and handle multiple priorities.
• Works well independently or as part of a team.
• Strong work ethic and excellent communication skills.
• Ambition to excel at one of Pennsylvania’s fastest-growing companies.
• Willingness to work a hybrid schedule with at least two office days per week at our corporate campus.

About the Company

The Restaurant Store is your one-stop shop for restaurant supplies and foodservice equipment. We aim to exceed customer expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical, vision, and dental coverage.
• Paid time off (PTO).
• Paid maternity and parental leave.
• Life insurance and disability coverage.
• Dependent Care FSA.
• 401(k) matching.
• Employee Assistance Program.
• Wellness incentives.
• Company discounts (AT&T & Verizon).
• Bonus opportunities.
• Accident and critical illness insurance.
• Adoption assistance (available at HQ locations only).
• On-site fitness centers (at HQ).
• Dog-friendly offices.