Bilingual Customer Service Representative - Hybrid
Location: McAllen, Texas
About the role
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy.
Schedule
Our contact center is open from 8:00am to 8:00pm CST, with rotating Saturdays 8:00am to 5:00pm approximately every 3 weeks. Training will last 6 to 8 weeks, Monday – Friday 8:30am to 5:30pm CST.
Responsibilities
- Review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
- Serve as the primary contact point for insureds, agents, and lien holders for policy‑related inquiries.
- Provide superior customer service and offer solutions and/or options within company guidelines.
- Attend office‑based training or meetings as needed.
Qualifications
- High school diploma or GED.
- 6 months previous customer service experience required.
- Call center and/or insurance‑related experience preferred.
- Fluent Spanish/English communication skills preferred; pleasant telephone demeanor and multitasking skills required.
- PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
- Successfully complete all required new hire training per departmental guidelines.
- Must be able to work at the McAllen, TX office location.