Bilingual Customer Service Representative – Spanish-English

About the role

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences. This role is part of bringing humanity to business.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements

• Bilingual in English and Spanish
• 6 months or more of customer service experience
• High school diploma or equivalent
• Recognize, apply, and explain product or service knowledge
• Computer experience

Qualifications

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

Skills

• Passion for helping others
• Quickly providing answers to customer issues
• Consulting on products with compassion
• Resolving customer issues with a smile

Benefits

• Base wage starting at $18 per hour plus performance bonus opportunities
• Free and confidential access to a variety of helpful services through the Employee Assistance Program
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, 401k plan, health and wellness benefits (medical/dental/vision coverage options)

Pay

Base wage starting at $18 per hour plus performance bonus opportunities

Schedule

Easy, flexible schedule