BILINGUAL Customer Service Representative - Greensboro

About the role

If you're looking for a customer service role where helping people is the priority, this could be the opportunity you've been looking for. Whether you've worked as a customer service representative, customer care representative, customer support specialist, call center representative, or in other customer service jobs, you'll play an important role in creating a positive experience for our customers. Saf-Gard® and our sister company SR Max® are growing, and we're expanding our Customer Care Team to support customers across the country. In this role, you'll assist customers with product questions, order support, issue resolution, and account-related inquiries while helping maintain the high level of service our customers have come to expect. We're looking for someone who enjoys solving problems, communicating clearly, and building positive relationships. Every interaction is an opportunity to strengthen customer trust and support long-term customer retention. At Saf-Gard® and SR Max®, we believe in keeping things straightforward. No unnecessary bureaucracy. No corporate runaround. Just good people working together to help hardworking customers stay safe on the job.

Responsibilities

• Customer Support & Service: Respond to customer inquiries through phone, email, and other support channels; Provide accurate information about products, services, and company programs; Assist customers with order entry, order status updates, and account-related questions; Resolve customer concerns and support issue resolution in a professional and timely manner; Deliver outstanding customer support while maintaining a positive