Bilingual Customer Service Representative - Day Shift

Role

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as the cost and access to healthcare, the impact of higher education on the labor force, and many other topics that inform social policy. This position is strictly on‑site at the NORC call center; employees are required to report to the office daily.

Ideal Candidate

• Good communication skills and moderate computer knowledge
• Enjoys speaking with people from diverse backgrounds and professions
• Looking for a flexible part‑time schedule and available to work daytime hours, weekdays and weekends
• Spanish‑language proficient at a conversational level (must read, speak, and write fluently in English and Spanish)
• At least 18 years of age and legally authorized to work in the United States

Responsibilities

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive
• Administer the survey using a pre‑written script
• Record survey answers verbatim
• Maintain neutral and objective communication with respondents
• Assist respondents and survey panelists with customer service issues and account questions

Required Skills

• Fluent reading, speaking, and writing in English and Spanish
• Ability to talk on the phone in close proximity to others in a large, potentially loud call center
• Knowledge of Windows (e.g., sending email, using a web browser)
• Ability to navigate multiple computer applications and/or web browsers smoothly
• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard‑size monitor for up to four hours continuously

Pay and Benefits

The pay for this position is $21.68 per hour, based on geographic location. This position is classified as intermittent.

• 403(b) Retirement Plan
• Paid sick leave
• Paid holidays
• Paid orientation and training
• Free counseling and referrals through NORC’s Employee Assistance Program (EAP)
• Discount programs – such as travel and electronics

About NORC

NORC at the University of Chicago is an objective, non‑partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.