Bilingual Customer Service Representative - Evening Shift

About the role

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as the cost and access to healthcare, the impact of higher education on the labor force, and many other topics that inform social policy. This position is strictly on-site at the NORC call center, and employees are required to report to the office daily.

Responsibilities

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
• Administer surveys using a pre-written script.
• Record survey answers verbatim.
• Maintain neutral and objective communication with respondents.

Requirements

• Must be able to read, speak, and write fluently in English and Spanish.
• Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
• Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
• At least 18 years of age.
• Legally authorized to work in the United States.

Ideal Candidate

The ideal candidate for this role:

• Has good communication skills and basic computer knowledge.
• Enjoys speaking with people from diverse backgrounds and professions.
• Is looking for a flexible part-time working schedule.
• Is available to work evening hours, weeknights, and weekends.

Pay

The pay for this position is $18.25 per hour, based on geographic location.

Benefits

• 403(b) Retirement Plan: NORC will contribute to an individually owned, fully vested retirement account with TIAA at a rate of $5.09 for each hour worked (contributions made quarterly).
• Paid sick leave.
• Paid holidays.
• Paid orientation and training.
• Free counseling and referrals through NORC’s Employee Assistance Program (EAP).
• Discount programs (e.g., travel and electronics).

About NORC

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.