Bilingual Customer Service Representative

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally.

Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

If you are a Customer Experience professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Cudahy, WI location, the Bilingual Customer Service Representative will enter and edit customer quotes and purchase orders utilizing various tools including VPI, Salesforce Case Management and Oracle. You will operate as a central contact point for customer and sales personnel inquiries regarding order status & routing, shipping/tracking information, pricing, availability, freight, and such other questions as required. You will collaborate cross-functionally with Production, Technical Support, Purchasing and Shipping to support on-time delivery of orders. This position will have a focus on Export orders while also supporting the aftermarket and equipment sides of the business.

• You Will Provide excellent and timely attention to our customers through answering questions, providing accurate quotations and lead-times.
• Oversee orders through completion and shipping.
• Consistently improve customer experience in terms of delivery and performance.
• Research and recommend parts using available resources, vendor information and technical data and collaboration with service and sales.
• Process Return Material Authorizations (RMAs) and Customer Allowance Requests (CARs) including daily distribution of RMA forms, issuance of weekly reports, and monthly analysis.
• Adhere to strict protocol regarding export order documentation and requirements.

Required Education, Experience, & Skills

• A High School Diploma or equivalent.
• Two (2) or more years of experience in a customer service function.
• Fluency in Spanish.
• Experience with export orders.
• Strong project management and organizational skills.
• Self-directed, team-oriented, and able to evaluate and effectively handle multiple priorities.
• Outstanding communication skills.
• Legal authorization to work in the United States.

Collaboration First Hybrid Work Arrangements

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in the office to drive meaningful connections and to best serve our customers.

About Our Location

The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries. We offer the latest products and solutions for industrial refrigerators and oil and gas compression. Approximately 300 employees work in Cudahy, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Cudahy location.

Our Commitment to Our People

• We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place.
• We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more.
• We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Equal Opportunity Employer

We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com