Bilingual Customer Service Rep/Will Call (Grand Prairie)

Position Summary

The Customer Service Representative (bilingual) engages customers via phone, email, and in person to promote and sell Rugby Architectural Building Products to both new and existing customers.

Shift Times

• Monday - Friday 7am - 4pm

Benefits

• Competitive Medical – Dental – Vision
• Short Term and Long-Term Disability
• Life Insurance
• 401(k) Traditional & Roth with Match
• Paid Time Off & Paid Holidays
• Appreciation Program
• Great TEAM environment

What's In It For You

• Shift Times: Monday - Friday 7am - 4pm
• Competitive Medical – Dental – Vision
• Short Term and Long-Term Disability
• Life Insurance
• 401(k) Traditional & Roth with Match
• Paid Time Off & Paid Holidays
• Appreciation Program
• Great TEAM environment

Key Responsibilities

• Complete all associated paperwork and routine progress reports as needed
• Communicate with customers through inbound and outbound phone calls
• Analyze the requests and choices of every customer and suggest suitable products
• Make efforts to achieve the short-term sales targets and improve goodwill of the organization
• Establish friendly relations with customers and maintain ongoing relations with the customers

Qualifications

• 5+ years of customer service, will call, inside sales or administrative experience
• 2+ years proven building material knowledge preferred
• Bilingual (English/Spanish) required

Skills

• Passionate and experienced individual to provide outstanding customer service to new and existing customers by phone or in person via counter sales as needed
• Energetic individual who actively manages ongoing customer communications and coordinating logistics in various projects and assignments